How many days does it take to ship a product?
Our garments are Made To Order, and hence time to dispatch may vary from product to product. Normally, we would require 4 weeks. You may reach us at, firstname.lastname@example.org or Whatsapp us at, +919321223768, so that we can assist you with the appropriate details for the product.
Please Note:- Post Shipment, the courier takes somewhere around 3 to 6 working days to deliver the item.
Do you ship items globally?
Yes, we ship worldwide
What are the Shipping Charges?
- Free Shipping Within India
- International Shipping Charges Rs. 2500
I have placed an order. But I require expedited shipping. Is that possible?
Normally, we would require 4 weeks for production. However, in some cases, we may be able to dispatch your order sooner. Feel free to reach out to us at, email@example.com or Whatsapp us at +919321223768, and we will let you know the fastest possible timeline for your order.
Can you make the outfit I want to order in another color or as per my measurements?
Yes, customization is possible in terms of colors and size. While placing your order, you can select the “Made to Order” option in the size section, and our team will get in touch with you personally to discuss your color & size changes.
For any other additional customizations (like adding sleeves or any other customization), you can contact us at firstname.lastname@example.org or Whatsapp us on +919321223768.
Do I have to pay the Custom Duty Charges?
Yes Custom Duty Charges are to be borne by you since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations'.
Can I order for COD (Cash On Delivery)?
Yes, you can place an order on COD. However, we take 30% as a booking amount for COD orders. Your order will ONLY be processed once we have received the amount.
Our team member will get in touch with you through Whatsapp or Call within 24 hours
Is COD available for International Order?
We really apologize at the moment we do not have COD Option for International Customers. Should you need any assistance, you may reach us at WhatsApp number, +919321223768.
Is there an Express Delivery (Shipping Within 24-48 hrs)?
Yes, we do have Express Delivery for select styles. Kindly reach out to us at +919321223768 via WhatsApp, in order to check for the product availability.
How can I meet with the designer for a Custom Made outfit?
Our studio is based in Mumbai, and we work by appointment only. Please get in touch at email@example.com or Whatsapp us on +919321223768 in order to make an appointment with the designer.
I don’t live in Mumbai. How can I get in touch with the designer for a Custom Made outfit?
Please feel free to e-mail us at firstname.lastname@example.org or Whatsapp us on +919321223768. Our team will let you know the way forward.
Do you do bridal wear?
Yes, we do custom bridal wear. Please e-mail us at email@example.com or Whatsapp us on +919321223768. Our team will let you know the way forward.
How do I get my outfit altered if it needs any alteration after I receive my order?
We generally keep a 4" margin in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However if anything comes up, we would be happy to assist you.
Should you need any further alterations after receiving your outfit, we will be open to assisting you however, we will not be liable to foot the shipping of your outfit back to us, should it need alterations. Any shipping or custom duty will have to be borne by the customer in the occasion that the outfit requires any alteration. We will be happy to alter it if need be if the product has not been worn, at no extra charge.
Is there a Return/Exchange or Refund for a Product?
We have NO RETURN/NO EXCHANGE policy. It is advised to check for your size requirements before you make a purchase order.
My outfit needs some customizations, will you be able to do it?
Does the product color look exactly the same as the image?
While the product we send you matches the color in the image exactly from our end, any discrepancy of color may be possible due to the bright lighting used during the photo shoot of the garment, or due to the difference in color modes & brightness of different screens/devices that are used to browse the website.